INTRODUCTION
This Privacy Policy explains how FoodTripGo by Massimo Piazza (hereinafter “FoodTripGo” or the “Company”) processes personal data collected through the use of the website and the services provided.
“Data processing” refers to any operation involving personal data, including collection, storage, use, disclosure, modification, archiving or deletion.
FoodTripGo adopts appropriate technical and organizational security measures to protect personal data against:
- loss
- unauthorized access
- inaccurate modification
- unlawful disclosure
When processing personal data, we comply with Swiss data protection and telecommunications regulations.
Our website may contain external links not connected to FoodTripGo. As we cannot control third-party websites or external systems, we disclaim any responsibility regarding the processing of personal data by third parties.
DATA CONTROLLER & CONTACT PERSON
The data controller is:
FoodTripGo by Massimo Piazza Via Boggia 10 6900 Paradiso Switzerland
For any questions regarding personal data processing or privacy-related matters, you may contact:
📧 foodtripgo.contact@gmail.com
PERSONAL DATA PROCESSED
1. Website Usage
During navigation, our systems may automatically collect technical information from the user's device.
This passive collection may include:
- IP address
- Internet Service Provider
- Operating system
- Browser type and version
- Date and time of access
- Visited pages
- Referring websites
- Websites accessed through our platform
Additionally, we collect personal information voluntarily provided by users through forms, contact requests or service inquiries.
2. Services & Travel Design Activities
As part of our travel design and service activities, FoodTripGo may process the following personal data:
Traveler & Client Information
- Number of travelers or couples
- First and last name
- Date of birth
- Gender
- Email address
- Phone number
- Special requirements (food intolerances, health conditions, mobility limitations or similar needs)
- Full address
- Travel dates
- Destinations
- Main travel interests (gastronomy, monuments, nightlife, culture, etc.)
- Accommodation preferences
- Referral information
- Inquiry content and service requests
- Other information necessary to manage the relationship and provide the service
Service-Related Data
- Communications related to travel preferences and service requests
- Travel documentation
- Information shared during the project
- Post-travel feedback and evaluations
Billing & Payment Information
- Information about services provided
- Billing details
- Invoices
- Payments
- Bank details
Additional Information
Any other information voluntarily provided by the client or traveler.
PURPOSE OF DATA PROCESSING
1. Website Usage
Collected data is necessary to ensure proper website functionality and to respond to inquiries submitted by users.
Automatically collected data may also be used for:
- website administration
- security
- technical optimization
- anonymous statistical analysis
No marketing profiling analysis is carried out using anonymized website data.
2. Service Delivery
Personal data is primarily processed for:
- providing travel design services
- documenting services
- invoicing
- improving service quality
- communicating with travelers and clients
- responding to inquiries
- sharing information related to FoodTripGo services
Users may opt out of communications at any time by contacting the data controller.
OPERATIONAL DATA MANAGEMENT & COMMUNICATION TOOLS
Personal data collected through the website, contact forms and service requests may be managed internally through CRM systems or equivalent operational management tools.
These systems are used exclusively for:
- managing inquiries
- evaluating applications and collaborations
- handling pre-contractual and contractual relationships
- coordinating communications
- monitoring active projects and requests
Email, Phone & Instant Messaging Communications
FoodTripGo may use:
- telephone
- instant messaging applications
- video conferencing tools
These tools may be used both before and during service delivery.
Communications may be stored internally where necessary for operational management and relationship continuity.
Data Organization & Retention
Data may be organized internally according to the relationship category:
- customer
- potential customer
- partner applicant
- supplier
- informational contact
Data is retained only for the time necessary to fulfill the purposes described in this policy and according to applicable legal obligations.
Access to Data
Access to personal data is limited to authorized personnel and collaborators who require the information for operational purposes.
FoodTripGo adopts appropriate technical and organizational measures to ensure data confidentiality and security.
Third-Party Digital Service Providers
FoodTripGo may rely on third-party providers for:
- CRM systems
- email services
- operational management tools
- cloud storage
- collaboration platforms
These providers process data exclusively on behalf of FoodTripGo and according to specific instructions.
DATA RETENTION
Personal data is stored and processed only for as long as necessary to fulfill the purposes for which it was collected or as required by law or contractual obligations.
Where deletion is not legally possible, data processing will be restricted accordingly.
INFORMATION SHARING
FoodTripGo does not sell or commercially transfer personal information to third parties.
We may engage third-party service providers to perform functions on our behalf, particularly:
- IT providers
- operational support services
- cloud or collaboration platforms
These providers may access personal data only where necessary to perform their assigned functions and may not use the information for unrelated purposes.
FoodTripGo may disclose personal data where legally required by Swiss or foreign authorities through binding administrative or legal requests.
Sharing with Local Business Partners
With explicit acceptance of this Privacy Policy, FoodTripGo may share the following information with trusted local partners involved in service delivery:
- Number of travelers or couples
- First and last name
- Full address
This sharing is limited to operational and organizational purposes connected to the travel experience.
COOKIE POLICY
The website uses:
- essential cookies for functionality
- tracking cookies to understand how users interact with the website
Cookies are small data files stored on the user's device.
The website may use:
- session cookies
- persistent cookies
- third-party cookies
These cookies help improve usability, save preferences and support aggregated analytics.
FoodTripGo may use analytics tools such as “Burst Statistics,” which also rely on cookies.
Users may modify cookie preferences at any time. However, disabling cookies may negatively impact certain website functions and usability.
USER RIGHTS
Individuals whose personal data is processed have rights under the Swiss Federal Data Protection Act (FADP).
These rights may include:
- requesting access to personal data
- requesting correction or deletion
- restricting processing
- withdrawing consent at any time
- objecting to certain processing activities
Requests may be submitted via email to the data controller.
For security purposes, FoodTripGo may take reasonable measures to verify identity before processing requests.
Users also have the right to contact the Swiss Federal Data Protection and Information Commissioner (FDPIC):
Swiss Federal Data Protection and Information Commissioner (FDPIC)
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated due to:
- legal changes
- operational changes
- modifications in data processing activities
Updated versions will be published on:
Continued use of the website constitutes acceptance of the updated Privacy Policy.
Users are encouraged to review this policy periodically.